Our Client Support Team
Our client support team has many responsibilities. Our primary responsibility is to provide market leading support and assistance to our clients. We try to react promptly and effectively to the dynamic requirements of our diverse client base.
We aim to proactively manage specific client requests and respond to unique needs.
Central to our philosophy is to continue building and developing key relationships. Our training and development packages through client services are progressive and subject to constant review to maintain and advance our service levels. We aim to conduct regular course and instructor performance review meetings with our clients to ensure that our service levels are met and use these opportunities to measure interest in new initiatives enabling us to deliver tailor-made services to match client needs.
Pre-Course Services
Our brand name represents innovation and creativity in the corporate training market. Our courses are industry leading however another key component of our brand name is flexibility. We aim to make tailor-made courses for our diverse client base. Our Client support staff together with your organization aims to create training packages that suit your individual needs. We offer:
Initial Consultation
- training package details
- process and protocol
- demonstration lessons
- clear and honest answers given to all of your questions
Training Needs Analysis Service
- company and departmental training needs consultations
- individual staff and trainee assessment
- level checks
- training recommendations
Flexible Course Development
- Our courses are the most effective on the market however if you have any specific requests together through further consultations we can adjust our courses to develop the training to suite your organizations unique and specific needs.
Implementation
- Set training schedule and timetable
- Meet the Instructor
- Start course
Post-Course Services
Our service does not end once the course finishes. We offer excellent post-course services and aim to sustain and further develop our professional relationship with the organization we are working with. Platinum offers a total package whether the company wants a one off intensive course or needs to develop a long-term training program we pride ourselves on supplying excellent post-course support and advice. Our post course service actually begins during the course with constant monitoring of instructor performance. This comprehensive monitoring and reporting system helps keep training departments up to date on course progress even before it has actually finished.
Individual Trainee Feedback
- professionally written reports
- easy to read tabulated results for future reference and further development needs
- feedback on trainee effort and attendance
Course & Instructor Evaluation
- feedback meetings
- questionnaires & evaluation surveys
- were targets achieved? if not why not? what improvements can be made and implemented
Free Consultations on Future Training Needs
- impartial advice on self-development
- suitable resources
- further in-house training recommendations
Open Channels of Communication
- future training support
- professional advice
- document and material support
- immediate response training